Support
Effective 2026-04-20
Need help? Most questions are answered below. If you don't find an answer here, reach us through the contact form. We reply within one business day.
Frequently Asked Questions
How do I cancel my subscription?
Sign in, open Account, click Manage billing to open the Stripe Customer Portal, then select Cancel subscription. Cancellation takes effect at the end of the current billing period — you keep access until then.
When am I billed during the 7-day free trial?
You are not billed during the trial. A $0 authorisation may appear on your card for verification. At the end of the 7 days, the full monthly price is charged unless you cancel first.
Can I switch between tiers?
Yes. Open the Stripe Customer Portal from your account, choose a different plan, and the change takes effect immediately (pro-rated). You keep your current access until the switch processes.
How fresh is the data?
SST and chlorophyll tiles refresh every 3 hours. Live AIS vessel positions update within seconds as they arrive over our WebSocket feed. Fishing-stop and AOI detections run on a ~5-minute cadence. Daily fishing reports (SoCal tier) publish four times a day.
Some boats or spots are missing or stale — why?
AIS and ADS-B networks rely on ground receivers that don't cover every inch of ocean. Vessels transmitting from deep offshore in Baja or beyond line-of-sight of coastal receivers may not appear. Class A transponders throttle to one ping every 3 minutes when stationary. Tiles may be delayed when satellite passes are interrupted or upstream providers re-run processing.
Is Catalysst intended for navigation?
No. Catalysst is a planning and research aid only. Do not use it for navigation, collision avoidance, search and rescue, or any safety-critical decision. Always rely on approved nautical charts, official weather services, and properly functioning marine electronics.
How do I delete my account?
Sign in to the app, open Account, scroll to the Danger zone, and click Delete my account. Personal data is removed within 30 days. You can also email us and we will handle it for you.
Does Catalysst work on mobile?
Yes — CatalySST SoCal is on the iOS App Store: https://apps.apple.com/us/app/catalysst-socal/id6789408870. The web app is also responsive and installs to your home screen as a progressive web app (PWA) on iOS and Android, which is how the US and International editions run today.
Can I use the data for my fishing charter business?
You can use the Service as a planning tool within a single user account. Sharing credentials, reselling data, or redistributing any content is not permitted. Multi-user or commercial licensing is available — submit a request through our contact form.
I think I found a bug / I have a feature request.
Please use the contact form with the subject "Bug" or "Feature request". Include your browser, device, and the steps to reproduce. The more detail, the faster the fix.
Still Stuck?
Use the contact form — it routes directly to the founder's inbox. Include screenshots and a rough description of what you were trying to do; we answer every message. contact form
Security vulnerabilities — please report through the contact form with subject "Security disclosure" before public disclosure. contact form